Tradesman Ops

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Privacy Policy

Last updated: February 20, 2026

1. Introduction

Tradesman Ops ("we," "us," or "our") operates the website at tradesman-ops.com and provides an AI missed-call receptionist service for trade businesses (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our Service you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

a. Information You Provide

  • Contact information — name, email address, phone number, and business name submitted through our contact form or during sign-up.
  • Account credentials — email and password when you create an account.
  • Billing information — payment card details processed by our third-party payment processor (we do not store full card numbers).
  • Communications — messages you send us via email or our contact form.

b. Information Collected Automatically

  • Usage data — pages visited, time spent on pages, links clicked, and referring URLs.
  • Device and browser data — IP address, browser type and version, operating system, and device identifiers.
  • Cookies and similar technologies — session cookies, preference cookies, and analytics cookies (see Section 6).

c. Call & Message Data

When callers contact your business and our AI receptionist handles the call, we collect caller-provided information (name, contact number, job description) on your behalf. This data is processed to deliver the Service and is not used for our own marketing purposes.

3. How We Use Your Information

  • Provide, maintain, and improve the Service.
  • Process transactions and send related notices (receipts, invoices).
  • Send administrative communications such as account confirmations, security alerts, and support messages.
  • Respond to your comments, questions, and requests.
  • Send promotional communications where you have opted in (you may opt out at any time).
  • Monitor and analyze usage trends to improve user experience.
  • Detect, investigate, and prevent fraudulent or unauthorized activity.
  • Comply with applicable laws and legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers — trusted third parties who assist in operating our Service (hosting, payment processing, email delivery, analytics) under strict confidentiality obligations.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal requirements — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Tradesman Ops, our users, or the public.
  • With your consent — for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law. When you close your account, we will delete or anonymize your data within 90 days, except where we are legally obligated to retain it.

6. Cookies

We use cookies and similar tracking technologies to:

  • Keep you signed in to your account.
  • Remember your preferences.
  • Understand how visitors interact with our website (via analytics tools such as Google Analytics).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of the Service may not function properly.

7. Data Security

We use industry-standard technical and organizational measures — including encryption in transit (TLS) and at rest, access controls, and regular security reviews — to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request that we correct inaccurate or incomplete data.
  • Deletion — request that we delete your personal data, subject to certain exceptions.
  • Portability — receive your data in a structured, machine-readable format.
  • Opt-out — unsubscribe from marketing emails at any time via the unsubscribe link in any email we send.
  • Restriction — request that we restrict the processing of your data in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: